Privacy Policy

Effective date: 8 October 2026
Last updated: 7 September 2026

G&D K.K., operator of G-stays Shinjuku, respects the privacy of visitors and guests and is committed to handling personal information appropriately.

This Privacy Policy explains how personal information may be collected, used and handled when you visit or interact with the G-stays Shinjuku website.

1. Information We May Collect

We may collect personal information that you voluntarily provide through this website, including:

Name
Email address
Telephone number
Information provided through contact or enquiry forms
Details relating to your enquiry, reservation or stay
Any other information you choose to provide when contacting us

Certain technical information may also be collected automatically when you visit the website, such as:

IP address
Browser type
Device information
Cookies or similar technologies
Website usage data

2. How We Use Your Information

Personal information collected through this website may be used to:

Respond to enquiries and requests
Communicate with guests regarding reservations and stays
Provide information about our accommodation and services
Manage reservations, guest communications and customer service
Maintain and improve the website and guest experience
Comply with applicable legal or regulatory requirements

We will not use personal information for purposes unrelated to those for which it was collected without an appropriate legal basis or consent where required.

3. Reservations and Cloudbeds

Online reservations accessed through the G-stays Shinjuku website are processed using the Cloudbeds booking system.

When you proceed with a reservation, personal information required to complete and manage the booking, such as your name, contact details, reservation details and payment-related information, may be collected and processed through Cloudbeds and made available to G&D K.K. for the purpose of managing your reservation and stay.

The handling of information processed through the Cloudbeds booking system is also subject to Cloudbeds' applicable privacy practices and terms.

Payment card information entered through the Cloudbeds booking system is processed using Cloudbeds and its payment-processing providers. G&D K.K. does not directly collect or store full payment card details through this website.

4. Sharing of Personal Information

We do not sell or rent personal information.

Personal information may be shared with service providers where reasonably necessary to operate the website, manage reservations, process payments, provide accommodation services or communicate with guests.

Information may also be disclosed where required by law or where necessary to protect the rights, safety or legitimate interests of G&D K.K., G-stays Shinjuku, our guests or others, subject to applicable law.

5. Cookies, Analytics and Website Service Providers

This website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve our services.

We may use third-party services for website hosting, booking services, analytics, payment processing and other technical functions.

These service providers may process certain information in accordance with their respective privacy policies and applicable data protection requirements.

6. Data Security

Reasonable measures are taken to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Retention of Personal Information

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

8. Your Personal Information

Where provided by applicable law, you may request access to, correction of, deletion of, or cessation of the use or disclosure of personal information held about you.

Requests or complaints regarding personal information may be submitted using the contact details provided below.

We may request reasonable information to verify your identity before responding to a request.

9. External Websites

This website may contain links to external websites and services.

G&D K.K. and G-stays Shinjuku are not responsible for the privacy practices or content of external websites.

Visitors are encouraged to review the privacy policies of external services they choose to use.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any changes will be reflected on this page together with the updated revision date.

11. Contact

For questions, complaints or requests regarding this Privacy Policy or the handling of personal information, please contact:

G&D K.K.
Operator of G-stays Shinjuku
Email: booking@gstays.jp
Address: 5F, Imasu Hamada Building, 7-4-7 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan