General Hotel Policy

Last Updated: 21 September 2026

To help ensure a comfortable and pleasant stay for all guests, please review the following policies for direct bookings at G-stays Shinjuku.

1. Check-in & Check-out

Check-in: From 15:00
Check-out: By 11:00

Self check-in is available at any time after 15:00.

Early check-in may be available depending on room readiness but cannot be guaranteed.

Late check-out is not available.

Guests are asked to follow the check-in instructions provided before arrival.

2. Guest Registration

The lead guest must be at least 18 years old and must provide valid identification.

The full name and age of every guest staying must be provided before check-in.

Only registered guests may enter guest rooms.

The number of guests staying must not exceed the maximum occupancy of the reserved room. Additional guests may be subject to additional charges.

3. Children

Children under 2 years old cannot be accommodated.

Children aged 2 years and above are welcome and are charged as a full guest.

Guests under 18 may stay only with the consent of a parent or legal guardian.

4. Visitors

Only registered guests are permitted to enter guest rooms.

Unregistered visitors are not permitted in guest rooms.

5. Smoking

G-stays Shinjuku is non-smoking inside all guest accommodation.

Smoking is not permitted in guest rooms, bathrooms, kitchenettes or on private balconies.

Smoking is permitted only in the designated area on the shared rooftop.

6. Housekeeping

Daily housekeeping and room cleaning are not provided during the stay.

Fresh towels and linens are provided every 5 nights.

7. Room Amenities & Property Items

Guests are asked to use all furniture, appliances, amenities and other property items with reasonable care.

Guests may be responsible for the cost of repairing or replacing property that is lost or damaged during their stay where the loss or damage is attributable to the guest.

Guests are welcome to use the kitchenette but are asked to avoid cooking that creates excessive smoke or strong lingering odours.

8. Noise & Guest Conduct

Guests are asked to be considerate of other guests and neighbouring properties.

Please keep noise to a minimum from 22:00 onwards.

Excessive noise, disruptive behaviour or conduct that may disturb other guests or neighbours is not permitted.

Parties and gatherings are not permitted.

9. Pets

Pets are not permitted.

10. Luggage Storage

Guests may leave luggage at the property on the day of check-in before their room is ready.

After check-out, luggage may be stored free of charge until 19:00 on the same day.

Overnight luggage storage is not available.

Luggage storage is provided for guest convenience. Guests are responsible for any valuables left in stored luggage.

11. Parking

G-stays Shinjuku does not provide on-site parking.

12. Lost & Found

Guests who believe they have left an item at the property should contact G-stays Shinjuku as soon as possible.

We will make reasonable efforts to locate lost property, but we cannot guarantee that items left after check-out will be found or returned.

13. Prohibited Activities

Guests must comply with all applicable laws and regulations in Japan during their stay.

Illegal activity of any kind is strictly prohibited.

The following are also not permitted:

Parties or gatherings
Use of the room for commercial activities, photo or video shoots, or events without prior approval
Reselling, subletting or transferring a reservation without prior approval
Conduct that causes serious disturbance, danger or damage to the property or others

G-stays Shinjuku reserves the right to require a guest to leave the property without refund in the event of illegal activity or other serious violations of these policies.

14. Bookings & Payment

Full payment is required to secure a booking. Partial payments are not accepted.

A booking is not confirmed until full payment has been successfully received and a booking confirmation has been issued.

Accepted payment methods are shown during the booking process. Currently, payment is accepted by credit or debit card only.

All prices are shown and charged in Japanese yen (JPY).

All applicable taxes are included in the price shown at the time of booking. No additional tax payment is required at the property.

Rates and availability may change at any time before a booking is confirmed.

Once a booking has been confirmed, the booked rate will apply unless there is an obvious pricing, availability, technical or system error.

Bookings are non-transferable and may not be resold or transferred to another person without prior approval from G-stays Shinjuku.

15. Cancellation, Changes & No-Shows

Full payment is required at the time of booking.

Unless otherwise stated for the rate or reservation plan selected, the following cancellation policy applies:

60 days or more before check-in: Full refund
15–59 days before check-in: 50% cancellation charge
14 days or fewer before check-in: 100% cancellation charge; no refund
No-shows and early departures: No refund

If you change your dates, shorten your stay or reduce the number of guests, the same cancellation conditions will apply.

The cancellation conditions that apply to your booking will be shown during the booking process and included in your booking confirmation.

Changes to Bookings

If you need to change your booking, please contact us as soon as possible.

Any changes are subject to availability and the cancellation conditions of your booking.

Bookings Made Through Third-Party Websites

Bookings made through Airbnb, Booking.com or other third-party booking platforms are subject to the cancellation and modification conditions shown on the platform at the time of booking.

Contact

If you have any questions regarding these policies or your stay, please contact us through the Contact Us section of our website or by email.